FAQ

Who is Wicked Royalty

I am a high end Shoe designer that designs Italian made Shoes. That are made in Italy. I work with AliveShoes company to bring you the best brand name quality shoe out there .
What is the essence of Wicked Royalty's online shoe business?

At Wicked Royalty, we are passionate about offering exceptional shoes for those who love them. Our mission is to highlight our diverse shoe collection, connect with our community, and distinguish ourselves with shoes that resonate with enthusiasts. We pride ourselves on creating a unique experience for shoe aficionados.
What size range do we provide?

We provide US (6-13), UK (3.5-12.5) and EU (36-46) standard sizes. Extended sizes are available on most of the sneaker bases: US (13.5-17.5), UK (13-17) and EU (47-51). To find the perfect fit, please use our conversion tool, which provides a guaranteed 98 percent sizing match.
Where and how are the shoes made?

Our designer shoes are crafted in Le Marche, Italy, also known as “The Shoe Valley” and home to rich shoemaking tradition since 1901. All shoes are of the best quality and handcrafted by a network of selected Italian artisans
What kind of material are used on the shoes?

All shoes are created using pristine Italian leather or suede, and in some cases organic canvas is available, too. We also provide special materials, prints, limited edition textiles, cruelty free vegan leathers
What if I or one of my customers doesn’t like the shoes or the size is not correct?

We have a 100% satisfaction guarantee and free-returns policy.That means you or your customer will receive a full refund if not completely satisfied with the order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us to request a refund and confirm the shipping address. A delivery company will then collect your package with no hassle or cost to you
Q: What materials are used in the creation of Wicked Royalty's shoes?

A: At Wicked Royalty, we pride ourselves on crafting high-quality footwear using carefully selected materials to ensure both luxury and durability. All our shoes are created using pristine Italian leather or suede, renowned for their exceptional quality and comfort. Additionally, we offer options made from organic canvas, catering to environmentally-conscious customers. For those seeking unique and exclusive designs, we provide special materials, prints, and limited edition textiles. Furthermore, PRO account users have access to cruelty-free vegan leathers, reflecting our commitment to ethical and sustainable fashion. To learn more about our meticulously chosen materials and the artistry behind our Italian crafting, please visit our website.
Q: What size range do you provide?

A: At Wicked Royalty, we cater to a wide array of shoe sizes to ensure everyone in our kingdom of shoe lovers can find their perfect fit. Our standard size offerings include US sizes 6-13, UK sizes 3.5-12.5, and EU sizes 36-46. Additionally, we provide extended sizes on most of our sneaker bases, ranging from US sizes 13.5-17.5, UK sizes 13-17, and EU sizes 47-51. To ensure you find the perfect fit, we offer a conversion tool that boasts a guaranteed 98 percent sizing match. Step into the world of Wicked Royalty and experience a fit that's just right for you.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
What payment methods does Wicked Royalty accept for purchases?

Wicked Royalty, the premier fashion community for shoe lovers, offers a variety of secure payment options to ensure a seamless shopping experience. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Customers can also use popular digital wallets like PayPal, Apple Pay, and Google Pay for added convenience. For our international customers, we support payments through international credit cards and PayPal. Rest assured, all transactions are protected with the latest encryption technologies to safeguard your information. If you have any further questions regarding payment methods or encounter any issues during checkout, our customer service team is available to assist you.
Q: Where and how are the shoes made at Wicked Royalty?

A: Our designer shoes at Wicked Royalty are crafted in Le Marche, Italy, also known as "The Shoe Valley," which has been home to a rich shoemaking tradition since 1901. Each shoe is handcrafted by a network of selected Italian artisans, ensuring the highest quality in both materials and craftsmanship. By leveraging the expertise and dedication of these skilled craftsmen, we create shoes that embody elegance, durability, and exceptional design. Learn more about our Italian Crafting on our website. Step into the Kingdom of Shoe Lovers with confidence, knowing your shoes are made with the utmost precision and care.
What makes Wicked Royalty shoes unique?

Wicked Royalty shoes are handcrafted with premium Italian leather, ensuring quality, comfort, and style. Our shoes are designed for shoe lovers, offering limited edition collections that set us apart in the fashion industry.
What is the return policy for Wicked Royalty shoes?

At Wicked Royalty, we offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return the shoes within 30 days for a full refund. Just make sure the shoes are in their original condition with the tags attached.
What is the mission of Wicked Royalty's Shoes4Kids foundation?

The Shoes4Kids foundation by Wicked Royalty aims to provide children with the shoes they need to succeed and reach their full potential. It's a commitment to supporting kids in their journey towards a brighter future.